Shipping & Processing
To ensure a smooth and enjoyable experience for you. Please take a moment to review our shipping and handling policy.
Processing Time:
- All orders are processed within 1-3 business days.
- All orders usually shipped out within one week of your order.
- Custom or personalized orders may take additional time; customers will be notified of any delays.
Shipping Methods:
- We offer standard shipping for domestic and international orders.
- Express shipping options are available for an additional fee.
Shipping Rates:
- Shipping rates are calculated based on the weight and destination of your order.
- Free shipping may be available for qualifying orders; check promotional offers for details.
Packaging:
- Each print is carefully packaged to ensure its safe arrival.
- Prints are placed in protective sleeves and shipped in rigid mailers or tubes, depending on the size and format.
Tracking Information:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Please allow up to 24 hours for tracking details to be updated.
Lost or Damaged Items:
- In the rare event that your order is lost or damaged during transit, please contact us immediately.
- We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.
Customs and Duties (International Orders):
- International customers are responsible for any customs fees, taxes, or duties incurred.
- We cannot guarantee delivery times for international orders due to customs processing.
Returns and Exchanges:
- If you are not satisfied with your order, please contact us within 14 days of receiving it.
- Returns and exchanges are accepted for undamaged items; the buyer is responsible for return shipping costs.
Address Accuracy:
- Please ensure that your shipping address is accurate during checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
By making a purchase from Visual Dreamz, you agree to the terms outlined in this shipping and handling policy. If you have any questions or concerns, feel free to contact us.
Thank you for supporting independent artists! :)
Return Policy
Please review our return policy for a clear understanding of our terms.
Returns:
- We do not accept returns unless the product is flawed or damaged.
- If you receive a flawed or damaged item, please contact us within 14 days of receiving your order with clear photos of the issue.
Exchanges:
- We do not offer exchanges for products. If you wish to receive a different item, you will need to place a new order.
Refunds:
- Refunds will be issued for flawed or damaged items upon verification.
- Please allow up to 14 business days for the refund to be processed after approval.
How to Request a Return:
- Contact us within 14 days of receiving your order.
- Include clear photos of the flaw or damage in your email.
- We will review your request and provide instructions for the return process if approved.
Conditions for Return:
- Returned items must be in their original condition and packaging.
- We reserve the right to deny a return if the item does not meet our criteria.
Lost or Damaged Items:
- In the rare event that your order is lost or arrives damaged, please contact us immediately.
- We will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.